Good Public Relations
I can’t help but feel like I’ve abused the good ranking I get with this blog on Google, but when I complained about the stress ball I had that squirted over my shirt (the Morf ball), I didn’t expect to get a response from the company. I certainly didn’t expect this kind of response.
Jade Hansen wrote:
We came across your web log regarding our Morf Ball. We are sorry to hear of the trouble you encountered with it leaking. As a result, we’d love to send you a complimentary Cyber Gel Squeeze Ball, our other popular stress reliever. Rest assured, this item will not explode or leak. Please provide us with your shipping address, and I will have them sent out to you ASAP.
Naturally I’ll take them up on the offer. This is a new level of customer service. Not only are they going to replace a product, but they searched me out. Take a look at their site and order anything that catches your eye.