Verizon needs to stop jerking me around
Verizon FiOS is looking real good, $44.95 for 15 Mbps down/2 Mbps up. My Comcast cable access is 8 Mbps for $52.95. Verizon sends me advertisements in the mail multiple times per week advertising their fiber internet service.
Given, it’s lumped in with those mass mailers that clog my mailbox, but it’s getting sent directly to my house. They proclaim in big proud letters:
The limitless fiber-optic power of Verizon FiOS Internet is now here.
Am I interested? You bet. Inevitably, their address checker proclaims me ineligible. After getting the 20th advertisement, I decided I wanted to find out why Verizon was taunting me. I got back this response:
Thank you for contacting the Verizon eCenter. My name is [deleted], and I will be handling your request today.
This message is in response to your email dated September 20, 2006. You inquired about receiving advertisements for FiOS through the mail. I understand your concern and I will be happy to assist you.
I apologize for any misunderstanding. Unfortunately, we do not have the capability of pre-qualifying all of our customers lines for FiOS service before sending out the advertisements for our products and services. Our advertisements include the disclaimer that states that Verizon FiOS/DSL Internet Service is provided by Verizon Online and is not available in all areas. Service availability is subject to final confirmation by Verizon.
At this time we do not have a date when FiOS will be available.
Verizon continues to work to provide FiOS access to as many customers as possible. So, while you may not qualify for high-speed Internet access from Verizon today, it is possible that you could be able to receive it in the future as the technologies improve.
If you haven’t already done so, you may check the availability of Verizon Fios any time you wish at:
http://www.verizon.net/fiosSimply enter your telephone number in the space provided. If FiOS is not available, you will have the option of requesting an email notification when it is available.
It has been my goal today to address and clarify your concerns related to Fios service availability. I hope I have succeeded in meeting that goal. In the meantime, if you have any other questions, please let us know. We look forward to serving you.
Thank you for using Verizon. We appreciate your business.
Pleasant enough, so I can’t fault them for that. However, the line “Unfortunately, we do not have the capability of pre-qualifying all of our customers lines for FiOS service before sending out the advertisements for our products and services.” is bunk. They can automatically supply that information using the database linked to their website.
Naturally, perhaps the advertising company they’ve hired just blankets areas, but that’s a problem they are completely in control of. They could market more accurately.
Could I just ignore it? Sure, but the fact is that very rarely am I interested in things I get in the mail. The one time I’m interested in buying the product I get jerked around. Bah.
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At the same time, now they know how many of you and your neighbors checked for FIOS availability, and they know whether or not they should expand to your neighborhood next.
That is one positive Bob. The thing is, I don’t want to give them my contact information to find out when it actually is available, because that will just encourage them to send more meaningless information.
[...] Verizon needs to stop jerking me around Verizon FiOS is looking real good, $44.95 for 15 Mbps down/2 Mbps up. My Comcast cable access is 8 Mbps for $52.95 … sent directly to my house. They proclaim in big proud letters: The limitless fiber-optic power … . Verizon sends me advertisements in t http://godlikenerd.com/weblog/2006/09/23/verizon-needs-to-stop-jerking-me-around/ - 58% Result found by: Technorati [...]
I have been in BILLING HELL with Verizon for a year and a half now. After spending hours with them on the phone, having my credit score ruined (which I has been immaculate since I was 18!), and it’s still not over.
I’ve resorted to going public with my issues at http://zippybackflash.com/blog/?p=63 in hopes that I’d hear from others with similar problems.
You’re website looks very good, it was a pleasure to be on you’re. Keep on the good work
you need to stop jerking us around and update your site. it’s been over 5 months!
fuck Verizon
let’s not feel bad for him guys, he’s getting fios soon. i swear just to rub it in my face.
i have been paying for a service that i have not yet recieved,so i’am going to refuse to pay for something i’am not getting. i have called your tech. support center everyday since the 31of july and i’am still not connected to the internet. the people that you hav eworking at the tech center needs to speak better english. I had one last night from India and i could not under stand at all.I ‘am going to call and have all of my Verizon services disconected.My phone , direct t.v. and this useless internet.I would really like to speak with a person that i could understand.I will be home after 4:00p.m. today Thursday 08/09/07.my phome number is (813) 677-9196.you all want to charge $90.00 for a modem that i can not keep on and $37.00 amonth for a service that doesn’t work.no i do not tink so. Nancy Copeland p.o. box 2103 Gibsonton,Fl. 33534/ physical address is 12500 Mc cullan Loop Riverview, Fl. lot 102
verizon internet is not working @ (813)677-5838 need to send some one to my house today after 4:00p.m. Nancy Copeland 12500 McCullan Loop Riverview,Fl.33569 billing address p.o. box 2103 Gibsonton,Fl. 33534.
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Suddenly, after a year of solicitations from Verizon to suscribe to their fios service, I find that they are telling me that it is not yet available in my area despite the fact that our neighbor, two houses up (Townhouse) has it. Are they overwhelmed by the response they’ve reieved and are now BS-ing availability?
my girl registered with some 3rd company for international calls (cost 4.9 CENTS per min)but verizon charged my girl more the 500$ for 1.5 hr(after she asked them to cancle verizon’s international call and block that servise). thats about 6$ per min. i don’t think anywhere in the world rips ppl off like that. after spending 3 hrs on the phone they brought the bill down to 80$ and still charged her!! ( plz cancle ur services with these monsters before they take over US and have ever other company out of biz and leave us with no other choice just like bank of america)
I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
Herndon, VA
Since 06/10/08 I have wasted 1395 minutes on the telephone with FIOS representatives trying to resolve a simple billing issue. Every time that I called I was told something similar but different like pieces of a puzzle. Day’s weeks and months passed while the same problem was fixed again and again often creating new problems service outages and lost email accounts. Something is seriously wrong. I am certain that several exceptional employees fixed the problems, they followed through, they produced results, then something undermined their work and recreated the problem. Today I received a cellular bill with $274.00 in overage charges from calling FIOS support numbers, 1395 minutes in one month is unbelievable but well documented by my cellular bill. My cellular provider was amazed to see that all of the calls were to FIOS support numbers. In 5 years I had never exceeded my allocated minutes. I put in a disconnect order for my cellular phone and FIOS accounts. As much as I like FIOS - Verizon has driven me back to Comcast for a triple play, an amazing feat. I see Comcast differently now. I find it confusing that VIOS would spend so much money running fiber to the curb only to alienate their customers so much that they return to Comcast. My cellular company was sympathetic and gave me a $75.00 refund even though I was cancelling my service. Verizon offered me $25.00 which I refused and took as an insult. I ordered Comcast triple play to use the unlimited calling feature to cover the next 1395 minutes spent with FIOS insuring that my account is truly closed and my credit is not bring damaged by some mystery account related to a telephone number changed years past.
This is a horrible expensive time consuming experience one that I will never forget. I was with Comcast from the @home days FIOS is better but not that much better. On any given day Comcast was as fast or faster surfing the net. FIOS is fast enough to fill your hard drive overnight but its billing system is a patchwork of incompatible kludges of obsolete telephone systems.
FIOS is great until you are forced to deal with the business office and technical support. I really wanted FIOS but I got a VIOS that I can’t get rid of. Personal Account Managers are patsies hired to take the heat, fall guys and girls on mission impossible. VIOS has the best technology and employee’s totally dependent upon an obsolete billing system.
w hen will fios service be available at 282 westminster lane, franconia township souderton pa l8964
rahunsicker@verison.net